K12 Insight

K12 Insight, based in Herndon, Virginia, partners with school districts to take customer service from a bullet point on their strategic plan to a core value with a comprehensive suite of customer service solutions — including a powerful customer service platform, a chatbot powered by artificial intelligence, expert-led research services, a DIY survey solution, and professional development. K12 Insight helps you understand why school districts need customer service and leads you through the journey of implementing a customer service transformation through an intentional, data-driven approach. With a customer-centric approach, school districts can better understand community priorities, manage brand perceptions, nurture trust, and identify issues before they become crises. As a leading innovator of customer service solutions for schools, K12 Insight has helped over 400 districts across the nation adapt to the digital transformation.